Shipping policy
This Shipping Policy outlines the terms and conditions governing the delivery of products purchased from sethyang ("we", "us", or "our") through our website (the "Site"). By placing an order with us, you acknowledge and agree to the following shipping terms. We strive to ensure that your orders are processed and delivered in a timely and efficient manner, and we appreciate your understanding as we work to fulfill your purchases.
1. Order Processing Time
All orders are processed within 2-3 business days from the date of purchase. Business days exclude weekends and public holidays. During peak seasons, promotional periods, or due to unforeseen circumstances (such as inventory shortages or system maintenance), processing time may be extended by an additional 1-2 business days. We will notify you via email if there is a significant delay in processing your order. Please note that order processing time is separate from shipping and delivery time.
2. Shipping Destinations
We currently offer shipping to most regions and territories. A full list of eligible shipping destinations is available during the checkout process. If your location is not listed, please contact our customer service team for further assistance. We reserve the right to restrict shipping to certain locations due to legal restrictions, logistical challenges, or other reasons, and we will inform you if we are unable to ship to your specified address.
3. Shipping Methods and Delivery Timeframes
We offer a variety of shipping methods to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping methods and corresponding delivery timeframes will be displayed during checkout, based on your shipping destination. Standard shipping typically takes 5-10 business days for delivery, while expedited shipping takes 3-5 business days, and express shipping takes 1-3 business days. Please note that delivery timeframes are estimates only and are not guaranteed, as they may be affected by factors beyond our control (such as customs delays, weather conditions, or carrier issues).
4. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, your shipping destination, and the shipping method you select. The total shipping cost will be displayed clearly during the checkout process before you complete your purchase. We may offer free standard shipping promotions from time to time, which will be subject to specific terms and conditions (such as a minimum order value). Any applicable taxes or duties related to shipping are the responsibility of the recipient.
5. Order Tracking
Once your order has been shipped, we will send you a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the status of your delivery through our website or the carrier’s official website. Tracking information may take up to 24 hours to become available after the shipping confirmation is sent. If you do not receive a tracking number within 4 business days of placing your order, please contact our customer service team.
6. Customs Duties and Taxes
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the order total or shipping costs. Customs policies vary from country to country, and we recommend that you check with your local customs office for more information on applicable charges before placing your order. We are not responsible for any delays caused by customs inspections or for any additional charges incurred due to customs regulations.
7. Address Accuracy
It is your responsibility to provide a complete and accurate shipping address during checkout. We will not be held liable for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete address information provided by you. If you realize that you have provided an incorrect address after placing your order, please contact our customer service team immediately. We may be able to correct the address if your order has not yet been shipped; however, if the order has already been shipped, we cannot guarantee that the address can be changed, and you may be responsible for any additional shipping costs associated with redirecting the package.
8. Signature Requirements
Depending on the shipping method and destination, a signature may be required upon delivery of your order. If no one is available to sign for the package, the carrier may leave a delivery notice and attempt redelivery at a later date, or hold the package at a local carrier facility for pickup. If the package is unclaimed after a certain period (as determined by the carrier), it may be returned to us, and you may be responsible for any return shipping costs and a restocking fee.
9. Delayed or Lost Shipments
We work closely with our trusted shipping carriers to ensure timely delivery, but we cannot be held responsible for delays or lost shipments caused by factors beyond our control, including but not limited to weather conditions, natural disasters, labor strikes, customs delays, or carrier errors. If your order has not been delivered within the estimated delivery timeframe, please contact our customer service team with your tracking number, and we will investigate the status of your shipment with the carrier. If a shipment is confirmed lost by the carrier, we will offer you a full refund or a replacement order, at your discretion.
10. Damaged or Missing Items
Please inspect your package carefully upon delivery. If you receive a damaged item or if any items are missing from your order, please contact our customer service team within 48 hours of delivery. You will need to provide your order number, photos of the damaged item(s), the original packaging, and a list of missing items. We will review your claim and, upon verification, offer a full refund, replacement, or store credit for the damaged or missing items. We reserve the right to request the return of damaged items for inspection purposes.
11. Shipping Restrictions for Certain Items
Some items may be subject to additional shipping restrictions due to their size, weight, or nature. For example, oversized items (such as large coats or bulk orders) may require special handling and may have longer delivery timeframes or higher shipping costs. We will notify you of any such restrictions or additional charges during the checkout process. If you have questions about shipping restrictions for a specific item, please contact us before placing your order.
12. Changes to Shipping Orders
Once an order has been placed, we cannot guarantee that we will be able to make changes to the shipping method, shipping address, or order contents. If you need to modify your order after checkout, please contact our customer service team immediately. We will do our best to accommodate your request if your order has not yet been processed or shipped. If the order has already been processed or shipped, we may be unable to make changes, and you may need to follow our return policy if you wish to return the order.
13. Undeliverable Packages
If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient unavailability, or refusal to accept delivery), we will contact you via email to notify you. You will have the option to have the package reshipped to a corrected address (at your expense for additional shipping costs) or to receive a refund for the order (excluding original shipping costs). If we do not receive a response from you within 14 days of our notification, the order will be considered abandoned, and we will issue a refund (excluding original shipping costs).
14. Shipping Insurance
Shipping insurance is optional for most orders and can be added during the checkout process for an additional fee. Shipping insurance covers the value of your order in the event that the package is lost, stolen, or damaged during transit. If you purchase shipping insurance and your order is affected by one of these issues, please contact our customer service team with your order number and tracking information, and we will assist you in filing a claim with the insurance provider. Without shipping insurance, we are only liable for lost or damaged shipments as outlined in our "Delayed or Lost Shipments" and "Damaged or Missing Items" sections.
15. Contact Information for Shipping Inquiries
If you have any questions, concerns, or inquiries regarding your order’s shipping status, shipping methods, or any other shipping-related issues, please contact our customer service team using the following details. We will respond to your inquiry as soon as possible to assist you:
Email: sebyong01@outlook.com
164 Maple Street, Oakwood District
+1 (666) 789-1245