Payment policy
This Payment Policy outlines the terms and conditions governing all payments made for products purchased from sethyang ("we", "us", or "our") through our website (the "Site"). By placing an order on the Site, you ("you" or "your") acknowledge and agree to comply with the following payment terms. We are committed to ensuring a secure and transparent payment process for all our customers.
1. Accepted Payment Methods
We accept a variety of secure payment methods to provide you with flexibility and convenience, including major credit cards (Visa, Mastercard, American Express, Discover), debit cards bearing the Visa or Mastercard logo, PayPal, and Apple Pay. All payment methods are processed through trusted third-party payment processors that adhere to industry-standard security protocols to protect your payment information. Please note that we do not accept cash, checks, money orders, or bank transfers as forms of payment for online orders. The availability of certain payment methods may vary depending on your location, and we reserve the right to add or remove payment methods at any time without prior notice.
2. Payment Authorization and Processing
When you place an order on the Site, you authorize us (or our third-party payment processor) to charge the full amount of your order (including applicable shipping costs, taxes, and fees) to your chosen payment method. Upon submitting your order, we will conduct a preliminary authorization check to verify that your payment method has sufficient funds or credit to cover the order amount. This authorization is a temporary hold on the funds and will not be processed as a final charge until your order is confirmed and prepared for shipment. If the authorization fails (e.g., insufficient funds, expired card, or incorrect payment details), your order will not be processed, and we will notify you via email to request updated payment information.
3. Pricing and Currency
All product prices on the Site are displayed in the specified currency (e.g., US Dollars) and are final at the time of order placement, unless there is a pricing error or product unavailability. We are not responsible for any currency conversion fees or charges imposed by your bank or payment provider when making international payments. Currency conversion rates are determined by your bank or payment processor, and we have no control over these rates. If you have questions about currency conversion fees, please contact your financial institution for more information.
4. Payment Security
We take the security of your payment information very seriously. We do not store your full credit card details or other sensitive payment information on our servers. All payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through certified third-party payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS). These processors are responsible for securely handling and storing your payment information, ensuring that it is protected from unauthorized access, use, or disclosure. By making a payment on our Site, you acknowledge that we have no liability for any breach of security related to your payment information that occurs on the third-party processor’s platform.
5. Failed Payments and Late Fees
If your payment is declined or fails to process for any reason, we will notify you and request that you update your payment information within 48 hours. If we do not receive valid payment information within this timeframe, your order may be canceled, and we reserve the right to restrict your future purchasing privileges on the Site. We do not charge late fees for failed payments; however, if a payment is reversed or charged back after your order has been shipped, you will be responsible for the full order amount, plus any additional fees incurred by us (such as chargeback fees from the payment processor). We may pursue legal action to recover these amounts if necessary.
6. Refunds and Payment Reversals
Refunds for approved returns or canceled orders will be processed to the original payment method used for the purchase. Refund processing times may vary depending on your payment provider and bank, typically ranging from 3-10 business days. We will notify you via email once the refund has been initiated. Please note that shipping costs are non-refundable unless the return is due to a defective product, incorrect shipment, or other error caused by our team. If you receive a refund but fail to return the corresponding items (as required by our Return Policy), we reserve the right to reverse the refund or charge the full order amount back to your payment method.
7. Fraudulent Payments
We actively monitor all payment transactions for fraudulent activity to protect both our customers and our business. If we suspect that a payment is fraudulent (e.g., stolen credit card, fake identity, or suspicious ordering patterns), we reserve the right to cancel the order, hold the funds, and notify the appropriate authorities. We may also request additional verification information from you (such as a copy of your ID or billing statement) to confirm the legitimacy of the payment. If you are a victim of fraud involving your payment method on our Site, please contact our customer service team immediately so we can assist you.
8. Contact Information for Payment Inquiries
If you have any questions, concerns, or inquiries regarding payments, payment methods, refunds, or any other payment-related issues, please contact our customer service team using the following details. We will respond to your inquiry as soon as possible to assist you:
Email: sebyong01@outlook.com
164 Maple Street, Oakwood District
+1 (666) 789-1245